Ek9994 Privacy Policy — Your data is safe with us

Ek9994 (referred to as "we", "us", or "the platform") is one of Bangladesh's most trusted online gaming platforms. Protecting the information you provide while using our website ek9994.pro is our highest priority.

This privacy policy applies to all ek9994 services, websites, mobile apps, and associated platforms. By accessing our site, opening an account, or using any of our services, you are considered to have accepted the terms of this privacy policy.

We have followed international standards in developing ek9994's privacy policy. Our goal is to operate with complete transparency — no hidden data collection, no undisclosed use.

Ek9994 collects only the information that is necessary. The data we collect falls into three categories:

• Information you provide directly at the time of registration.
• Copies of identity documents submitted for KYC verification.
• Information shared during customer support interactions.
• Information about your activity and gaming behavior on the platform.
• Device and network information collected automatically through technical means.

Ek9994 uses collected data only for specific, legitimate, and transparent purposes. We never use your information for anything unnecessary.

• Account management: To create, verify, and secure your account.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• Service Improvement: To provide game recommendations and personalised offers based on your preferences.
• Ensuring Security: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To address your complaints and queries.
• Legal obligations: To meet regulatory compliance requirements.
• Marketing Communications: To send you promotional offers and updates with your consent.
• Responsible Gaming: To identify potentially problematic gaming behavior and provide support.

Ek9994 stores your information on secure servers. Our server infrastructure meets international security standards and is subject to regular security audits.

• Active account data: retained for as long as the account remains active.
• Transaction records: retained for a minimum of 5 years as required by law.
• KYC documents may be retained for up to 7 years after account closure.
• Log files & technical data: typically retained for up to 90 days.
• Customer support communications: retained for up to 3 years.

Ek9994 never sells your personal information. However, limited data may be shared with trusted partners in certain specific circumstances:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket — used solely to process transactions.
• Game Provider: Game studios such as Pragmatic Play and Evolution — to deliver gaming services.
• KYC verification services: Secure third-party services used to verify identity.
• Security Analysis: For fraud detection and prevention.
• Legal obligations: When required by a court order or regulatory authority.

In the event of a business merger, acquisition, or restructuring, data may be transferred with prior notice to users. The same privacy standards will be maintained throughout.

Ek9994 uses cookies and similar technologies to enhance your experience on the website. Cookies are small data files stored on your device.

• Essential cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: To remember your preferred language and settings.
• Analytics Cookies: To collect site usage statistics and improve our services.
• Marketing Cookies: To show you relevant advertisements based on your preferences (only with your consent).

Ek9994 employs industry-leading security technology to protect your information. Our security infrastructure provides protection across multiple layers:

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• AES-256 encryption — for data at rest.
• Two-factor authentication (2FA) — applied at account login.
• Real-time fraud detection system.
• Regular third-party security audits and penetration testing.
• Server monitoring by a 24/7 security team.
• Data backup and disaster recovery planning.

In the event of a data breach, ek9994 will notify affected users and relevant authorities within the legally required timeframe. We take every measure to keep such incidents to an absolute minimum.

Under ek9994's privacy policy, you hold the following rights over your personal data. Contact our support team to exercise any of these rights.